How can we help?
Questions about a product, your order, or shipping — we respond within 24 business hours.
Have a question about a product, your order, or shipping? Our customer service team is here to help.
Get in Touch
Email: shop@ushoppe.ca
Response Time: We respond to all inquiries within 24 business hours.
Hours: Monday–Friday, 9 AM–5 PM Eastern Time (Closed weekends and statutory holidays)
What Can We Help With?
Product Questions – Which product is right for my condition? – How do I use this product? – Is this product safe with my medications? – Can you recommend an alternative?
Order Issues – Where’s my order? – I received the wrong item – My product arrived damaged – I want to return or exchange an item
Shipping & Delivery – How much does shipping cost? – When will my order arrive? – Can I change my delivery address? – Do you ship to my region?
Account & Billing – I was charged twice – I want to update my payment method – Can you resend my receipt?
Product Requests – Do you carry product name? – Can you stock brand? – I’d like to suggest a product
PHIPA & Privacy – Questions about your data privacy – Requests to access your personal information – Data deletion or correction requests
Quick Answers
Can’t find what you’re looking for? Check our FAQ first. Most common questions are answered there.
Need to track an order? Look for your tracking email. If you can’t find it, contact us with your order number.
Urgent shipping question? See our Shipping & Returns Policy for timelines, costs, and delivery estimates.
Looking for professional eye care? If you need a clinical consultation (not just product advice), visit: – Uptown Eye Specialists — uptowneye.ca – UELC (University Eye and Laser Centre) — uelc.ca – U Dry Eye Institute (UDEI) — udei.ca – U Optical — uoptical.ca
Contact Form
WooCommerce contact form embedded here
Name* Text field
Email* Email field
Order Number (if applicable) Text field
Subject* Dropdown: Product Question / Order Issue / Shipping / Returns / Billing / Other
Message* Text area – 1000 character limit
Submit Button
Privacy Notice
When you contact us, you provide personal information (name, email, possibly order details). This information is used solely to respond to your inquiry and improve our service. We never share your information with third parties. See our Privacy Policy for details.
Follow Us
Stay updated on new products and promotions:
Email Newsletter Newsletter signup form
Social Media Links to UVG social accounts
We look forward to helping you find the right products for your eye care needs.
U Shoppe Clinically Curated. Delivered to You.
Part of U Vision Group