Answers, not guesswork.

Yes. U Shoppe is part of U Vision Group, a network of clinician-owned eye care centres. Every product is selected by our ophthalmologists and optometrists.

No. All products on U Shoppe are available without a prescription. However, some products are recommended by your eye care provider for specific conditions (like post-surgical recovery or dry eye treatment).

Check with your private insurance plan—many cover ophthalmology supplies and supplements. We can provide receipts for insurance claims.

Yes. Your health information is protected under the Personal Health Information Protection Act (PHIPA). See our Privacy Policy for details.

For bulk orders (10+ of the same item), contact us for pricing. We work with clinics and workplaces on volume orders.

Every product is selected by UVG ophthalmologists and optometrists based on:

• Clinical efficacy (research-backed)
• Quality and manufacturing standards
• Patient feedback and real-world use
• Alignment with our clinical protocols

Our range is deliberately small and fixed — only the products our clinicians actually recommend, not a broad catalogue chosen on vendor relationships or popularity.

We stock only the brands our UVG clinicians select and use with patients — including Thealoz Duo, Hyabak, the Blepha lid-care range, PRN Omega, Bruder, PreserVision, Vitalux, and Zocular. Browse the shop to see every brand we currently carry.

No. Our catalogue is limited to the products our UVG clinicians have selected and recommend, so we don’t source outside brands by request. If your eye care provider has recommended something specific, ask them at your appointment whether it fits our clinical protocols.

We focus on quality brands with strong clinical backing. Some products are available in generic formulations—see individual product pages.

It depends on your specific needs. Here’s where to start:

• Just had eye surgery? Browse Post-Surgical Recovery
• Managing dry eye? Explore Dry Eye Care
• Contact lens wearer? Check Contact Lens Care
• General eye health? See Eye Health Supplements
• Need eyewear care supplies? Shop Optical Accessories

Each product page includes professional guidance. When in doubt, ask your eye care provider.

If you’re a patient at Uptown Eye, UELC, UDEI, U Optical, or U-Surgical, ask your doctor or optometrist during your appointment. They know your specific condition and can recommend the best products for you.

Not a current patient? Contact our customer service team at email and we’ll help guide you.

Most eye care products are topical or dietary supplements with minimal systemic absorption. However, if you’re taking medications (especially blood thinners or immunosuppressants), consult your eye care provider or pharmacist before starting supplements.

Most combinations are safe, but timing matters. For example, if using both eyedrops and lubricating ointment, use drops first, then ointment. See individual product pages for usage instructions, and ask your eye care provider if you’re unsure.

Preservative-free drops are safer for frequent use (6+ times daily) because they don’t contain chemicals that can irritate eyes. Regular drops may be adequate for occasional use but can cause irritation with frequent application. If you have dry eye, preservative-free is recommended.

Yes. Gentle heat (around 40°C / 104°F) helps melt meibum (natural eye oils) and improves drainage from the meibomian glands. This reduces dry eye symptoms. Our TheraMask products are designed with ophthalmologist input for safe, effective use.

Research supports omega-3 supplementation for dry eye, especially formulations like our AREDS2 omega-3. Results typically appear after 4–8 weeks of consistent use. Consult your eye care provider to confirm it’s right for your condition.

It depends on your condition. Some people use them once daily; others need them 4–6 times daily. Start with frequency recommended by your eye care provider and adjust as needed. Preservative-free drops are safer for frequent use.

Recovery kits are assembled based on typical post-surgical protocols. However, your surgeon may have specific recommendations. Follow your post-op instructions first; the kit is designed to support those instructions.

This varies by procedure. UltraView FREEDOM typically requires 1–2 weeks of intensive care; cataract surgery may require 4 weeks. Follow your surgeon’s timeline. If unsure, ask during your post-op visits.

Some items (like eyedrops or eyewear) can be used post-recovery. Others (like cooling masks) are specific to recovery care. See product pages for details.

Yes. U Shoppe uses Square, a PCI-compliant payment processor. Your credit card information is encrypted and never stored on our servers.

We accept Visa, Mastercard, American Express, and other major credit cards via Square. Digital payment options (Apple Pay, Google Pay) may also be available.

We’re currently building a loyalty program for frequent customers. Sign up for our newsletter to be notified when it launches.

Not yet, but we’re working on this feature. For now, you can reorder manually or contact us for assistance with recurring orders.

Once your order ships, you’ll receive an email with a tracking number. Use it to monitor your package in real-time.

If your order hasn’t shipped yet, contact us immediately. If it’s already shipped, you can refuse delivery or process a return once it arrives.

Contact us with photos. We’ll replace it at no cost and arrange return pickup if needed.

Some products (eyedrops, contact lens solutions, heating pads) cannot be returned once opened for sanitary reasons. Other items can be exchanged. See the Returns Policy for details.

For minor dry eye or general eye health, U Shoppe products are safe to use. However, if you have moderate to severe dry eye, a recent surgery, or unusual eye symptoms, consult an eye care provider first. They can recommend the right products for your condition.

Most products are contact-lens safe. However, always check product pages and follow instructions. Some rewetting drops should be applied after lens removal; others can be used while lenses are in. When in doubt, ask your eye care provider.

Some products (like kids’ eyewear cleaning kits) are designed for children. Others are for adults. See individual product pages. For children with eye conditions, consult a pediatric eye care provider.

It depends on the product:

• Eyedrops: Follow manufacturer expiry and “discard after X days” guidance (typically 7–30 days after opening)
• Supplements: Check the bottle; most are stable for 1–2 years if stored properly
• Contact lens solutions: Replace case weekly; solution expires per bottle date

See product pages for specific timelines.