The fine print, in plain language.

By accessing and shopping on ushoppe.ca, you agree to these Terms of Service. If you do not agree, please do not use this website.

Last Updated: Date Effective Date: Date

1. Use of Website

A. License Grant

U Shoppe grants you a limited, non-exclusive license to access and use this website for lawful shopping purposes only. You may not: – Reproduce, modify, or distribute website content – Use automated bots or scrapers to collect data – Attempt to access restricted areas or bypass security – Engage in illegal activity or violate applicable laws

B. Account Responsibility

If you create an account: – You are responsible for maintaining account confidentiality – You are liable for all activity under your account – You agree to provide accurate information – You will not share your login credentials with others

C. Acceptable Use

You agree not to use U Shoppe to: – Post defamatory, abusive, or threatening content – Spam, harass, or impersonate others – Distribute viruses, malware, or harmful code – Engage in illegal activity – Violate intellectual property rights

2. Products and Pricing

A. Product Descriptions

We make every effort to describe products accurately. However, product images and descriptions are provided “as is.” Slight variations in appearance, colour, or packaging may occur due to photography, monitor settings, or manufacturer updates.

B. Pricing

All prices are displayed in Canadian dollars (CAD) and include product cost only. Ontario HST (13%) is calculated and displayed at checkout.

• Price changes: We reserve the right to change prices at any time. Price changes apply only to new orders, not orders already processed.
• Price errors: If a product is listed at an incorrect price due to a clerical error, we may cancel the order and refund you without liability.
• Sales and promotions: Promotional pricing is valid for the stated period only. We reserve the right to limit quantities per customer.

C. Product Availability

While we strive to keep inventory current, products may become unavailable. If a product you’ve ordered is out of stock, we will: 1. Contact you within 24 hours 2. Offer an alternative product at the same price, OR 3. Process a full refund

D. Third-Party Products

Some products may be sourced from manufacturers or distributors. We are not liable for defects in manufacturing or packaging.

3. Orders and Fulfillment

A. Order Acceptance

Placing an order constitutes an offer to purchase. U Shoppe reserves the right to: – Accept or decline any order – Cancel orders that appear fraudulent or violate these terms – Limit quantities per customer – Correct pricing errors before shipping

B. Order Confirmation

Order confirmation emails are automated confirmations of your purchase request, not confirmation of fulfillment. We’ll send a separate shipping notification once your order ships.

C. Shipping and Delivery

• Shipping times: Estimates provided at checkout are approximate and not guaranteed
• Risk of loss: Once shipped, products are at your risk. We recommend insurance for high-value orders
• Delivery: Carriers (Canada Post, Purolator, etc.) are responsible for final delivery. We are not liable for carrier delays
• Refused delivery: If you refuse delivery, you are responsible for return shipping costs

D. International Shipping

U Shoppe currently ships within Canada only. We do not ship internationally at this time.

4. Payment

A. Payment Methods

We accept credit cards (Visa, Mastercard, American Express) and other payment methods via Square. All payments are processed securely.

B. Card Authorization

By providing your card information, you authorize us to charge your card for the full order amount, including applicable taxes and shipping.

C. Billing Address

Your billing address must match your card issuer’s records. We are not liable for declined transactions due to mismatched addresses.

D. Fraudulent Transactions

If you notice unauthorized charges, contact us immediately. We will investigate and assist with chargeback claims if necessary.

5. Refunds and Returns

For complete refund and return details, see our Shipping & Returns Policy.

A. Refund Timeline

• Refunds are processed within 5 business days of receiving returned items
• Funds appear in your account within 5–10 business days depending on your financial institution
• Refunds are issued to the original payment method

B. Non-Returnable Items

The following items cannot be returned for sanitary or safety reasons: – Contact lens solutions (opened or used) – Eyedrops or lubricants (opened or used) – Heating pads or masks (used) – Supplements (opened or used)

C. Return Shipping

We provide prepaid return labels. If you choose an alternative return method, you are responsible for return shipping costs.

D. Refund Exceptions

We are not liable for: – Shipping costs (original or return) – Lost or damaged returns (use tracking) – Custom or special-order products (once shipped)

6. Warranties and Disclaimers

A. AS-IS Warranty

Products are sold “as is.” We do not provide express warranties beyond manufacturer guarantees. Consult product pages for specific warranty information.

B. NO WARRANTY FOR:

• Product suitability for your specific condition (consult your eye care provider)
• Results or outcomes from product use
• Compatibility with your medications or other products
• Shelf life (always check expiry dates)

C. Manufacturer Warranties

Some products include manufacturer warranties. These are separate from our return policy and are governed by the manufacturer.

7. Limitation of Liability

A. Disclaimer

U Shoppe and U Vision Group are not responsible for: – Indirect, incidental, consequential, or punitive damages – Lost revenue, lost profits, or business interruption – Eye injury or health complications resulting from product use – Allergic reactions or adverse effects – Incompatibility with medications or other products

B. Liability Cap

Our total liability to you is limited to the amount you paid for the product.

C. Health Disclaimers

• Products sold on U Shoppe are not intended to diagnose, treat, cure, or prevent disease
• Products are not replacements for professional medical care
• Always consult your eye care provider before using new products, especially if you have a medical condition
• Immediately discontinue use if you experience adverse effects and seek medical attention

8. Intellectual Property

A. Copyright

All website content (text, images, graphics, logos, designs) is owned by U Vision Group or used with permission. You may not: – Reproduce or distribute website content – Modify, adapt, or create derivative works – Use content for commercial purposes – Remove copyright or ownership notices

B. Trademarks

“U Shoppe,” “U Vision Group,” and related logos are trademarks of U Vision Group. Unauthorized use is prohibited.

C. Third-Party Content

Product descriptions, brand logos, and manufacturer information are used with permission or fair use. We do not claim ownership of these materials.

9. Third-Party Links and Content

U Shoppe may link to: – UVG clinical websites (Uptown Eye, UELC, UDEI, U Optical, U-Surgical, FORSEE) – Product manufacturer pages – Clinical research or educational resources

We are not responsible for: – Content on third-party websites – Third-party privacy practices or terms of service – Broken links or outdated information – Products or services offered by third parties

10. User-Generated Content

If you submit reviews, feedback, or photos: – You grant U Shoppe a non-exclusive license to use, modify, and publish this content – You represent that you own the content and have the right to grant this license – We may remove content that violates these terms or our Privacy Policy – You are responsible for the accuracy and legality of your submissions

11. Prohibited Activities

You agree not to use U Shoppe for: – Illegal activities or fraud – Hacking, phishing, or unauthorized access – Harassment, defamation, or abuse – Copyright infringement – Spam or unsolicited communications – Reselling products without authorization

Violation of these terms may result in account suspension or legal action.

12. Modifications to Terms

U Shoppe reserves the right to modify these Terms of Service at any time. Changes are effective immediately upon posting. Your continued use of the website constitutes acceptance of updated terms.

13. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Ontario, Canada. You agree to submit to the exclusive jurisdiction of Ontario courts for any disputes.

14. Dispute Resolution

A. Informal Resolution

Before pursuing legal action, we encourage you to contact us to resolve disputes informally.

Contact us at: shop@ushoppe.ca

B. Binding Arbitration

Any dispute not resolved within 30 days may be subject to binding arbitration. Both parties agree to submit to arbitration rather than litigation.

15. Severability

If any provision of these terms is found invalid or unenforceable, that provision is severed and the remaining terms remain in effect.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and U Shoppe. Previous agreements or understandings are superseded.

17. Contact Information

For questions about these Terms of Service:

Email: legal@ushoppe.ca or shop@ushoppe.ca

Mailing Address: U Shoppe / U Vision Group 2180 Steeles Avenue West, Unit #221, Concord, ON L4K 2Z5 Ontario, Canada

Response Time: We respond to all inquiries within 5 business days.

18. Acknowledgment

By shopping on ushoppe.ca, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

U Shoppe Terms of Service

Effective: Date

Last Updated: Date

Thank you for shopping at U Shoppe. Clinically Curated. Delivered to You.